We asked our network of customer experience leaders about their CX priorities for the coming year and what they believed their biggest challenges to be.
In CGA’s 2024 CX Navigator Report- Leadership Perspectives on Current CX Priorities, we explored the current and future CX challenges, and analysed these alongside industry research, with reference from us on what that means for our industry.
It is a compelling report with valuable insights derived from CGA’s cross-sectoral, global network of practitioners, CX experts and leaders.
Key themes include:
- Investment priorities
- Changing customer landscapes
- Importance of robust data and insight
- The role of empathy
- Artificial intelligence and its impact and opportunities for CX
Download the full report
”With a cost-of-living crisis, elections around the world, global uncertainty and the increasing application of AI, 2024 is undoubtedly a year of significant change for businesses and their customers.
Chris GarthwaiteCEO, CGA Experience
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