CGA announces new partnership with Housemark
CGA is delighted to announce a new partnership with Housemark, the housing data specialist. This…
Andy GalliersSeptember 17, 2024
CGA Empathy LAB wins at the Rail Innovation Awards 2024
CGA Empathy LAB win 'People Skills and Diversity Award' at the UK Rail Innovation Awards…
Andy GalliersJune 27, 2024
Leadership Perspectives on Current CX Priorities
We asked our network of customer experience leaders about their CX priorities for the coming…
Andy GalliersJune 17, 2024
Why empathy requires listening on a meaningful level
Language, listening and cultural context: why words matter Much of creating, understanding and improving…
Andy GalliersAugust 29, 2023
How much customer research really gets used?
How much customer research really gets used? At CGA one of the things we're…
Andy GalliersAugust 29, 2023
Strictly Empathy!
Is empathy the greatest disruptor for modern businesses? In 2021, Rose Ayling-Ellis left Strictly…
Andy GalliersJuly 7, 2023
Empowering long-distance electric car journeys: closing the customer experience gaps
In recent years, electric vehicles (EVs) have gained growing popularity due to their eco-friendly nature…
Andy GalliersMay 24, 2023
From IQ to EQ: Unlocking the value of customer asset management
The real estate sector is facing a defining moment in how it will drive value…
Andy GalliersJanuary 26, 2023
CGA and STRAT7 enter strategic partnership
Leading customer experience consultancy CGA today announced that it has formed a strategic partnership with…
Andy GalliersJanuary 26, 2023
Customer centric transformation – the formula to a successful change programme
Customer centric transformation - the formula to a successful change programme The number one requirement…
Andy GalliersOctober 26, 2022
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