Andy Galliers, Author at CGA | the UK’s leading customer experience consultancy

Insights News & Events

Consumer Duty – a matter of compliance or something more?

Consumer Duty is the latest regulatory change from the FCA intended to protect the interests…

Andy GalliersSeptember 26, 2022

Insights News & Events

Creating value & differentiation in B2B2C supply chains

In complex supply chains, how does a B2B provider embrace knowing their immediate customer as…

Andy GalliersSeptember 8, 2022

Insights News & Events

The importance of customer experience in the property sector

Recent global events have brought on many changes in a variety of sectors, and commercial…

Andy GalliersSeptember 7, 2022

Insights

Customer empathy & the metaverse

It is easy to get excited about the opportunities for customer experience in the digital…

Andy GalliersJuly 26, 2022

Insights

Creating tangible improvement with CX initiatives

CGA has supported clients for 21 years to develop strategy, value propositions and initiatives which…

Andy GalliersJuly 12, 2022

News & Events

Reaping the benefits of a CX maturity audit – watch the webinar recording

If you are considering embarking upon a change programme, it is wise to have an…

Andy GalliersMay 20, 2022

Insights

How do you build responsiveness and resilience into your business?

“The definition of insanity is doing the same thing over and over again and expecting…

Andy GalliersMay 6, 2022

Insights

Which comes first, the technology or the customer?

Technology or operationally driven businesses often struggle to get the balance right between chasing a…

Andy GalliersApril 25, 2022

Insights

The commercial value of communities

In the past, brands competed with brands and companies competed with companies in a commercial…

Andy GalliersApril 14, 2022

Insights

Learning to live with customer angst

No one is talking about the pandemic at the moment and the environmental crisis is…

Andy GalliersMarch 21, 2022

Andy Galliers

Consumer Duty – a matter of compliance or something more?

Creating value & differentiation in B2B2C supply chains

The importance of customer experience in the property sector

Customer empathy & the metaverse

Creating tangible improvement with CX initiatives

Reaping the benefits of a CX maturity audit – watch the webinar recording

How do you build responsiveness and resilience into your business?

Which comes first, the technology or the customer?

The commercial value of communities

Learning to live with customer angst

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