Andy Galliers, Author at CGA | the UK’s leading customer experience consultancy

Insights

Life after 2020: using our learnings to improve customer experience

What happens next? For individuals, business leaders and government, this is perhaps the most prescient…

Andy GalliersMay 17, 2021

Insights

Inside the Customer Boardroom

How can board members keep up to date with understanding and interpreting customer needs? Research by Bain…

Andy GalliersApril 12, 2021

Insights

Are your customers missing the human connection

How calm technology is bringing the human connection to a digital world Is the technology…

Andy GalliersMarch 9, 2021

News & Events

In Customer Experience, two worlds are better than one

ANNOUNCING A NEW COLLABORATION BETWEEN CGA AND REALSERVICE TO SUPPORT THE DRIVE FOR CHANGE IN…

Andy GalliersMarch 2, 2021

Insights

Managing the “brand gap” in a Covid World

How do you deliver brand promises when Covid-19 has pushed customers further away? Covid-19 has…

Andy GalliersFebruary 19, 2021

News & Events

Experience Makers launches short course with Bartlett Real Estate Institute

Experience Makers and the Bartlett Real Estate Institute have launched the CX in Real Estate – Future Leaders…

Andy GalliersFebruary 17, 2021

Insights

Who owns the customer? Why are you even asking?

For years, organisation and industry academics have been debating who owns the customer, usually driven…

Andy GalliersDecember 14, 2020

Insights

Digital Manufacturing Week 2020

CGA CEO, Chris Garthwaite recently delivered the keynote speech at the 2020 Digital Manufacturing Week.…

Andy GalliersDecember 2, 2020

Insights

Time to change perspective: Digital Transformation

Digital transformation through the customer lens Why is it that in 2019/20, 70% of all…

Andy GalliersNovember 19, 2020

Insights

Moral Leadership

It is not the most intelligent or strongest that survives, but the one most able…

Andy GalliersNovember 3, 2020

Andy Galliers

Life after 2020: using our learnings to improve customer experience

Inside the Customer Boardroom

Are your customers missing the human connection

In Customer Experience, two worlds are better than one

Managing the “brand gap” in a Covid World

Experience Makers launches short course with Bartlett Real Estate Institute

Who owns the customer? Why are you even asking?

Digital Manufacturing Week 2020

Time to change perspective: Digital Transformation

Moral Leadership

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