Insights Life after 2020: using our learnings to improve customer experience What happens next? For individuals, business leaders and government, this is perhaps the most prescient…Andy GalliersMay 17, 2021
Insights Inside the Customer Boardroom How can board members keep up to date with understanding and interpreting customer needs? Research by Bain…Andy GalliersApril 12, 2021
Insights Are your customers missing the human connection How calm technology is bringing the human connection to a digital world Is the technology…Andy GalliersMarch 9, 2021
News & Events In Customer Experience, two worlds are better than one ANNOUNCING A NEW COLLABORATION BETWEEN CGA AND REALSERVICE TO SUPPORT THE DRIVE FOR CHANGE IN…Andy GalliersMarch 2, 2021
Insights Managing the “brand gap” in a Covid World How do you deliver brand promises when Covid-19 has pushed customers further away? Covid-19 has…Andy GalliersFebruary 19, 2021
News & Events Experience Makers launches short course with Bartlett Real Estate Institute Experience Makers and the Bartlett Real Estate Institute have launched the CX in Real Estate – Future Leaders…Andy GalliersFebruary 17, 2021
Insights Who owns the customer? Why are you even asking? For years, organisation and industry academics have been debating who owns the customer, usually driven…Andy GalliersDecember 14, 2020
Insights Digital Manufacturing Week 2020 CGA CEO, Chris Garthwaite recently delivered the keynote speech at the 2020 Digital Manufacturing Week.…Andy GalliersDecember 2, 2020
Insights Time to change perspective: Digital Transformation Digital transformation through the customer lens Why is it that in 2019/20, 70% of all…Andy GalliersNovember 19, 2020
Insights Moral Leadership It is not the most intelligent or strongest that survives, but the one most able…Andy GalliersNovember 3, 2020