News & Events Experience Makers launches short course with Bartlett Real Estate Institute Experience Makers and the Bartlett Real Estate Institute have launched the CX in Real Estate – Future Leaders…MartinaFebruary 17, 2021
Insights Who owns the customer? Why are you even asking? For years, organisation and industry academics have been debating who owns the customer, usually driven…MartinaDecember 14, 2020
Insights Digital Manufacturing Week 2020 CGA CEO, Chris Garthwaite recently delivered the keynote speech at the 2020 Digital Manufacturing Week.…MartinaDecember 2, 2020
Insights Time to change perspective: Digital Transformation Digital transformation through the customer lens Why is it that in 2019/20, 70% of all…MartinaNovember 19, 2020
Insights Moral Leadership It is not the most intelligent or strongest that survives, but the one most able…MartinaNovember 3, 2020
Insights Changing Customer Values Without doubt the Covid-19 crisis has had a profound impact on people’s lives. Whilst the…MartinaOctober 8, 2020
News & Events Navigating cost and customer need As we lockdown restrictions continue to ease, customer forecasting for demand and cost is exceptionally…MartinaOctober 7, 2020
News & Events Forrester’s Now Tech: Customer Experience Strategy Consulting Practices Report We're really proud to have been listed in Forrester's Now Tech: Customer Experience Strategy Consulting…MartinaOctober 6, 2020
News & Events The Name’s Bond… In a world facing chaos and recession it is instinctive to turn to our heroes…MartinaOctober 5, 2020