Nicki Barriball, Author at CGA | the UK’s leading customer experience consultancy

Humanising Digital

Insights

Humanising Digital: Balancing Automation and Empathy in the CX Landscape

In a world increasingly shaped by algorithms and automation, the question for today’s customer experience…

Nicki BarriballApril 16, 2025

How HR Leaders Change The World

News & Events

How HR Leaders Change The World – The Power of Empathy

Click on the image to hear the podcast Listen to Chris Garthwaite, CEO of CGA…

Nicki BarriballFebruary 25, 2025

UKCX Bronze Award

News & Events

Success at the UK Customer Experience Awards!

UKCX Awards Ceremony at Wembley Stadium We are thrilled to have won a Bronze award…

Nicki BarriballOctober 18, 2024

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