Navigating cost and customer need
As we lockdown restrictions continue to ease, customer forecasting for demand and cost is exceptionally…
Andy GalliersOctober 7, 2020
Forrester’s Now Tech: Customer Experience Strategy Consulting Practices Report
We're really proud to have been listed in Forrester's Now Tech: Customer Experience Strategy Consulting…
Andy GalliersOctober 6, 2020
The Name’s Bond…
In a world facing chaos and recession it is instinctive to turn to our heroes…
Andy GalliersOctober 5, 2020
Enduring B2B Relationships during COVID-19
B2B relationships are complex to manage at the best of times, but with organisational teams…
grahamdarracottApril 27, 2020
Where does the customer fit in the Coronavirus crisis?
The Coronavirus outbreak has been described as one of the greatest challenges of our generation.…
grahamdarracottMarch 18, 2020
CGA, Navigators of Experience
In a world that is ever-changing, CGA are really excited to announce the next step…
grahamdarracottFebruary 27, 2020
Cultural Transformation
When pursuing exceptional customer experiences (CX)that build enduring relationships rather than just chase new sales,…
grahamdarracottJanuary 9, 2020
Mobility as a service
In the past, cars were a status symbol, in the future the value will lie…
grahamdarracottJanuary 9, 2020
Rail can help save the planet, but government and the industry need to get it right first
By 2050 the United Nations estimates that there will be 6,7 billion people living in…
grahamdarracottJanuary 9, 2020
Top Customer Experience Trends That Will Emerge in the Next 5 Years
To succeed, companies must ensure that customer experience (CX) is at the heart of their…
grahamdarracottJune 21, 2019
