Back to the future: human interaction is here to stay
In 2021, CGA celebrates the milestone of being 20 years old and the world has…
Andy GalliersOctober 7, 2021
Customer angst and anxiety – what does it mean for your business?
Anxiety might be a part of the human condition, and it’s not a new factor…
Andy GalliersJuly 26, 2021
Knowledge Group forges partnership with CGA the UK’s leading customer experience consultancy
Abu Dhabi, United Arab Emirates—12th July 2021: Knowledge Group, the training, development and consulting arm…
Andy GalliersJuly 12, 2021
The changing challenges of executive blind spots
Leaders are being challenged like never before. In business, politics and all other sectors, they’re…
Andy GalliersJune 10, 2021
Life after 2020: using our learnings to improve customer experience
What happens next? For individuals, business leaders and government, this is perhaps the most prescient…
Andy GalliersMay 17, 2021
Inside the Customer Boardroom
How can board members keep up to date with understanding and interpreting customer needs? Research by Bain…
Andy GalliersApril 12, 2021
Are your customers missing the human connection
How calm technology is bringing the human connection to a digital world Is the technology…
Andy GalliersMarch 9, 2021
In Customer Experience, two worlds are better than one
ANNOUNCING A NEW COLLABORATION BETWEEN CGA AND REALSERVICE TO SUPPORT THE DRIVE FOR CHANGE IN…
Andy GalliersMarch 2, 2021
Managing the “brand gap” in a Covid World
How do you deliver brand promises when Covid-19 has pushed customers further away? Covid-19 has…
Andy GalliersFebruary 19, 2021
Experience Makers launches short course with Bartlett Real Estate Institute
Experience Makers and the Bartlett Real Estate Institute have launched the CX in Real Estate – Future Leaders…
Andy GalliersFebruary 17, 2021
by ForgetWP®